FAQ
Frequently Asked By Our Guests
Can I bring my pup?
What is your cancellation policy?
During these uncertain times we have temporarily amended our cancellation policy to allow you to cancel right up until 3:00PM on the day of your arrival. We hope this helps to bring you some peace of mind during this time.
What Covid-19 precautions are you taking?
What about breakfast and Covid-19?
We will be pleased to continue to offer our gourmet breakfasts. You will have 3 options; sit in the Bank and enjoy a table appropriately distanced; eat on the patio; or eat in your room.
Can I purchase a gift card?
What perks do members get?
Do you host weddings or events?
I misplaced an item during a stay, do you have a lost and found?
Do you offer dry cleaning?
We will work with a local provider to get your items dry-cleaned should you need this service. We are happy to press or steam items for you, should you need this service.
Do you offer driving service?
Is there wifi?
Is there a lobby bar?
Our lobby is home to The Bank Gastrobar. Originally built as a Bank of Montreal in 1845, this contemporary dining room features unique cocktails, curated wine list, and seasonal small & large plate offerings. We are open to the public and encourage you to check out the other pages on our website to look at the menus! NOTE: As of December 26th, 2020 the province of Ontario is on lockdown so our restaurant is closed. We are offering bottles of wine, cans of beer, and light snacks as a room service offering until we can open The Bank again.
Do I have to be a guest or member to visit the restaurant, bar or patio?
We welcome guests to our restaurant and Bank patio no matter where you are staying. The only private spaces for our guests are the Club Lounge and the roof-top patio. Insider tip – make friends with our hotel guests and they invite you to the roof-top.
If a chicken and a half can lay an egg and a half in a day and a half, can a monkey with a wooden leg kick the seeds out of a dill pickle?
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