FAQ
Frequently Asked By Our Guests
Can I bring my pup?
What is your cancellation policy?
You may cancel your reservation 7 days or more in advance without penalty. If you cancel within the 7 days prior to your scheduled arrival date, you will be responsible for 1 nights room and tax.
What Covid-19 precautions are you taking?
What about breakfast - is it included?
It is included and it is awesome! We offer a hot, made to order and served breakfast every morning. You will have 3 options; sit in the Bank and enjoy our company; eat on the patio; or, eat in your suite.
Can I purchase a gift card?
What perks do members get?
Do you host weddings or events?
I misplaced an item during a stay, do you have a lost and found?
Do you offer dry cleaning?
We will work with a local provider to get your items dry-cleaned should you need this service. We are happy to press or steam items for you, should you need this service.
Do you offer driving service?
We can arrange for a variety of transportations services. Private cars, trolley and rentals are all available. We can also arrange to have your car washed and detailed. Please speak with one of our team members about this.
Is there wifi?
Is there a lobby bar?
Our lobby is home to The Bank Gastrobar. Originally built as a Bank of Montreal in 1845, this contemporary dining room features unique cocktails, curated wine list, and seasonal small & large plate offerings. We are open to the public and encourage you to check out the other pages on our website to look at the menus!
Do I have to be a guest or member to visit the restaurant, bar or patio?
We welcome guests to our restaurant and Bank patio no matter where you are staying. The only private spaces for our guests are the Club Lounge and the roof-top patio. Insider tip – make friends with our hotel guests and they invite you to the roof-top.
If a chicken and a half can lay an egg and a half in a day and a half, can a monkey with a wooden leg kick the seeds out of a dill pickle?
You will need cotton balls, a tongue depressor and a nurse with a gurney in order to execute this. Ask at the Bar.
Have a question we haven’t answered?
